Andrew Lansley first speech as Health Secretary

Andrew Lansley first speech as Health Secretary; Andrew Lansley speech continued SOT - Mothers must have this information not only to exercise choice when originally booking their maternity care, but to be able to be in control of their childbirth, exercising safe choices at each stage. Because, like that process of choice, listening to patients is at the heart of what we should be doing. And listening to patients – asking, reporting, and learning from patient experience – will be of great importance in designing and improving services, including achieving greater efficiency. Just look at the high levels of patient-reported satisfaction in productive wards. But the NHS too often asks insufficiently penetrating questions, insufficiently often, of too few patients. Patient Access Surveys in General Practice miss the point of whether patients are doing well and if they have good outcomes, if they required treatment or advice. Access is not as important as outcomes. And the NHS Patient Survey, asking if patients were satisfied with the care they received, is too much like asking patients whether they were grateful. I have seen other hospitals asking more immediate questions, with more relevant and particular questions, like, “when you pressed the call button, was the response what you expected, better than you expected or worse than you expected?”. That’s how you get real answers about the care that’s being provided. Such questions, done frequently and disaggregated to ward-level where possible, give a management focus on what is happening in a hospital; and can be the basis of a much more informed and interactive relationship, with the population that is served by the hospital. I know there will be some, including in the medical profession, who regard this with alarm. They will imagine that patients’ wishes and wants are insatiable and unjustifiable; that their needs are susceptible SPOOLING HERE (approx 30 seconds missing)
Andrew Lansley first speech as Health Secretary; Andrew Lansley speech continued SOT - Mothers must have this information not only to exercise choice when originally booking their maternity care, but to be able to be in control of their childbirth, exercising safe choices at each stage. Because, like that process of choice, listening to patients is at the heart of what we should be doing. And listening to patients – asking, reporting, and learning from patient experience – will be of great importance in designing and improving services, including achieving greater efficiency. Just look at the high levels of patient-reported satisfaction in productive wards. But the NHS too often asks insufficiently penetrating questions, insufficiently often, of too few patients. Patient Access Surveys in General Practice miss the point of whether patients are doing well and if they have good outcomes, if they required treatment or advice. Access is not as important as outcomes. And the NHS Patient Survey, asking if patients were satisfied with the care they received, is too much like asking patients whether they were grateful. I have seen other hospitals asking more immediate questions, with more relevant and particular questions, like, “when you pressed the call button, was the response what you expected, better than you expected or worse than you expected?”. That’s how you get real answers about the care that’s being provided. Such questions, done frequently and disaggregated to ward-level where possible, give a management focus on what is happening in a hospital; and can be the basis of a much more informed and interactive relationship, with the population that is served by the hospital. I know there will be some, including in the medical profession, who regard this with alarm. They will imagine that patients’ wishes and wants are insatiable and unjustifiable; that their needs are susceptible SPOOLING HERE (approx 30 seconds missing)
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Crédito:
Editorial n.º:
690558334
Colección:
ITN
Fecha de creación:
08 de junio de 2010
Fecha de subida:
Tipo de licencia:
Derechos exprés
Inf. de autorización:
No se cuenta con autorizaciones. Más información
Duración del clip:
00:02:10:17
Creado el máster para:
QuickTime 8-bit Photo-JPEG SD 720x576 25i
Rodado originalmente en:
576 25i
Fuente:
ITN
Nombre del objeto:
r08061009_35241.mov